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WellFemme online menopause treatment

WellFemme Bookings- Terms and Conditions

DEFINITIONS

Under these Terms and Conditions, “Client” refers to anyone booking a WellFemme consultation online.

“Telehealth” is the use of electronic information and communication technologies by a healthcare provider to deliver services to an individual at a different location. Clients who book a WellFemme consultation are consenting to the provision of health care services by WellFemme via Telehealth.

The benefits of a Telehealth consultation are that clients do not need to physically travel to the consultation location and therefore can access specialised care which may not otherwise be easily available to them.

INFORMATION HANDLING

Australian privacy laws which apply to the privacy and confidentiality of medical information also apply to Telehealth consultations.

Clients have the right to withhold or withdraw consent to the use of Telehealth at any time either verbally or in writing, without affecting my right to future care or treatment.

WellFemme does not routinely record Telehealth consultations and does not authorise clients to make their own recordings of Telehealth consultations. If either party has a reason for wishing to do so, this must be verbally agreed beforehand and recorded in the medical notes by the clinician.

Clients’ medical information will only be stored on secure, cloud-based medical software and will not be held on any insecure website or computer elsewhere.

For details of how WellFemme’s clinical software provider handles your data, please refer to: https://www.halaxy.com/article/privacy

Email addresses and phone numbers are required so that WellFemme can contact clients regarding their appointment. Clients booking with WellFemme agree to receive SMS and email reminders unless they contact WellFemme directly to withdraw consent at hello@wellfemme.com.au. Emails will also be added to the WellFemme mailing list to receive information updates and newsletters, but clients can opt out from this at any time.

WellFemme will use secure email or document transfer systems to convey information to clients, but that the receipt and handling of that information is the clients’ own responsibility. If their email service is insecure it may potentially allow unauthorised access to information received and sent by the client.

WellFemme will take all reasonable steps to mitigate these risks and protect the information sent and received, but the security and confidentiality of all electronic communications cannot be guaranteed.

WellFemme may share information with clients’ usual doctors and/or the Australian e-Health record system with my consent, but clients can withhold or withdraw that consent and/or choose which information is shared.

LIMITATIONS OF TELEHEALTH CONSULTATIONS

There are potential risks with Telehealth consultations:

  1. The video connection may not work or may stop working during the consultation, or
  2. The image or audio transmitted may not be clear enough to facilitate the consultation. In either case I will have the option to complete the consultation by telephone, reschedule, cancel with full refund or make other arrangements with WellFemme.
  3. Telehealth limits a practitioner’s ability to perform physical examinations, so I may be directed to see another medical practitioner in person if the WellFemme doctor believes it necessary for my medical care.

WellFemme is not a General Practice; our scope of practice is strictly limited to clients’ clinical needs related to Menopause or perimenopause. WellFemme doctors will not treat or advise on any unrelated medical conditions.

FEES AND CHARGES

The client is responsible for fees that apply to their Telehealth consultation, to be paid in full at the time of booking. Online credit card bookings attract a charge imposed by the software provider of 1.9% plus $1; this fee is added to the consultation fee paid by the client. Clients who wish to avoid paying this credit card fee should contact WellFemme at hello@wellfemme.com.au for other payment options.

Clients usually will not be eligible for a Medicare rebate. In cases where the Telehealth service attracts a Medicare rebate which may be bulk-billed, the client assigns their benefit directly to the practitioner who has rendered the service (as per Department of Human Services form DB4E- Bulk Bill voucher).

CANCELLATION/ CHANGES

Clients may make booking changes or cancellations up to 2 days before their consultation without charge by contacting us at hello@wellfemme.com.au  or using the link in their booking confirmation email. Cancellations or changes 24-48 hours prior will be charged a $20 fee, 12-22 hours prior incurs a $50 fee and there is no refund for cancellations within 2 hours of the appointment time.